Jobs in UK : Archives

September 2, 2017

Financial Difficulties Advisor

Filed under: Uncategorized — karol @ 12:41 am

Location: Leeds
Salary: Between £16,000 and £19,000 (dependent)
Working Hours: Full Time, Permanent

My client is a leading financial services company who work with customers to improve their financial well-being understanding individual circumstances using a personal approach.

The Role:

* Process and negotiate payment arrangements with customers and debt management companies both verbally and in writing
* Follow up on payment promises to secure on-going arrangements and re-negotiate with customers and third parties where payment plans have defaulted
* Ensure accurate and efficient data inputting of payment proposals and associated information
* General office duties - filing, photocopying, faxing
* Manage inbound telephone calls within 3 ring SLA

The Candidate:
We are looking for people with the following qualifications, skills and experience:

* GCSE Grade B or above in English Language or equivalent or qualified by experience

* Ability to communicate effectively in writing and telephone offering easy to follow directions
* Computer Literate
* Strong orginisational skills
* Ability to work under pressure
* Excellent communication skills
* Strong problem solving skills
* Previous telephone experience
* Previous administration experience desirable
* Previous experience in financial services desirable

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